FAQs

No. You may place an order from our collection without an account. However, if you register with us, you’ll be able to access complete and detailed history of your orders, manage products in your wish list (coming soon), organize your address book, and be notified of our latest products, sales, and promotions; if you subscribe to our newsletter.

Here. You’ll need to provide your first name, last name, email and password. Once the account is created, you’ll receive an automated email to verify your email address.  You will be able to use your account immediately upon verification.

Here. Type in your email address and click submit. you’ll receive an automated email with a link to reset your password. For security reasons, you’ll not be able to use previous passwords.

We’re sorry to see you go. If you would like to delete your account and all your associated information, please contact us at info@shopbyothers.com and one of our customer care representatives will assist you.

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. For full details, please refer to our privacy policy. We will be more than glad to send you the information we have on your account upon request.

You may subscribe to our newsletter through the link in our home page to receive regular updates on our products, sales and promotions, as well as design tips and upcoming events. You may unsubscribe at any time through the link in the bottom of any newsletter email.

You’re in the right place. Please feel free to browse our collection of furniture, accessories, decorations, and much more. You’ll be able to place your order, arrange shipping and complete payment all through our website.

Please email us at info@shopbyothers.com and one of our customer care representatives will assist you. If your order is not yet fulfilled, we will process your cancelation upon receipt of your request. If the order is fulfilled – discharged from our warehouse – then we will process a return request. Please refer to our return policy.

Please email us at info@shopbyothers.com and one of our customer care representatives will assist you. If your order is not yet fulfilled, we will process your change upon receipt of your request. If the order is fulfilled – discharged from our warehouse – then we will process a return request. Please refer to our return policy.

If you are not fully satisfied with your purchase, we will be happy to return your items within 28 days of delivery. Please contact info@shopbyothers.com and one of our customer care representatives will assist you with the refund process or exchange procedures. For full details, please refer to our return policy.

Yes, we do. Please email us at info@shopbyothers.com and one of our customer care representatives will assist you. Alternatively, you may subscribe to our newsletter to remain up to date with our latest products, sales and promotions.

We accept American Express, Mada, Master Card, STC Pay and Visa. For full details, please refer to our payment page.

All payments are processed through a secure payment gateway backed by a fraud prevention system, as well as a secure socket layer (SSL) that encrypt the transmission of your sensitive payment details. For full details, please refer to our payment page.

Unfortunately, we cannot accept cash at this time.

We work with reputable third-party logistic service providers to deliver your shipment at your doorstep. For full details, please refer to our delivery page.

The shipping rates and charges will vary depending on the products in your cart. You’ll be able to get a live quote from our delivery service providers at checkout.

Yes. Once your order is fulfilled, you’ll receive a notification email from our team with a tracking number provider by the delivery agent.

Unfortunately, we cannot offer installation or assembly service at this time. However, all our products needing assembly come with detailed guide and steps. If you need any assistance, please contact info@shopbyothers.com and one of our customer care representatives will assist you.

Currently, our sales are limited to customers located in Saudi Arabia. Subscribe to our newsletter to be notified when we expand our sales internationally.